Our Reviews

Came in without an appointment, Eddie and Sam took care of the issues I was having with my 2500HD. They were very professional and helpful.

did the repair in a timely manner even though I did not have an appointment.

FRANK IN THE SERVICE IS VERY CUSTOMER CONCERNED, PATIENT, AND HIS EXPERTISE MADE IT A VERY GOOD EXPERIENCE THANK YOU FRED

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I had the pleasure of meeting Sales & Leading Consultant, Matt Ohiomoje When I casually walked into the dealership only to look at cars. I stated upfront that I was not there to make a purchase rather just get familiar with EV cars. He promptly showed me the available models and I liked the Chevy blazer. He patiently showed me the features allowed me to take a test drive and upon return asked what I thought. I reiterated that I was there only to look not purchase but wouldn’t mind hearing what offers were available. He then told me of the incentives that were available, the price of the car and worked diligently to understand my needs, Budget, and whether or not I would be best suited for a purchase or lease. I ultimately ended up, leasing the car and he assisted in negotiating a monthly payment that was within my means with the GSM Hugh. However, the best part of the experience was that at no point did I feel pressured or dismissed because I kept saying I didn’t want to buy a car. Instead, he took his time he understood my needs and did everything possible to accommodate me. He also spent a great deal of time telling me about the cars features and answering all my questions which comforted me and motivated me to get the car. He even stayed way past his shift and stayed at the dealership throughout the entire process, including when I was finally done with Ed in finance at midnight. He also helped to remove my belongings from my trade in and removed my sun pass sticker. He was the perfect gentleman, he followed up with me the following day and week and has made the experience a total delight. He shattered the old stereotype that salesmen crooks/snakes especially when dealing w/women. I would highly recommend working with him and look forward to dealing with him & the team throughout my leasing journey. Lastly, I was so pleased with the experience that I shared my feedback w/Hugh. We both concluded and agreed that buying a car is all about relationships and understanding prospective buyers needs and not the sale or quotas. Because if it wasn’t for Matt’s demeanor, genuine care and professionalism, I would’ve been outta there & no sale. Hope this helps as you’re training your team. Best Regards, Cynthia

It was a great experience, thanks to both the sales team, Chris and Pedro, and Finance Manager Mohammed. They all did an excellent job. We value and appreciate their kindness, dedication, and achievement-oriented approach. Thank you so much!

Great. Donnie gets it done

Fast and great

I actually dropped my Silverado off before my appointment time so I could get to work. I advisor was Frank who did a great job at letting me know what was going to be performed. I received a call before I even got to work and also before my actual appointment time letting me know that the job was completed and the vehicle was ready for pick up. The service was very professional and faster than I expected.

Everyone was very helpful.

⭐️⭐️⭐️⭐️⭐️ Great service! Honest, fast, and reliable. I trust them with my car and highly recommend this place.

Frank Benvenuto was a pleasure to deal with. Very knowledgeable and professional. Being a member of the Corvette Club of South Florida I like having my C8 serviced at Lou Bachrodt Chevrolet.

I normally deal with Brandon. He has been my service advisor since I bought the vehicle. He’s so polite and funny.

They replaced the lug that was miss place on my last service and I got a courtesy car wash the first in 4 months thank you but they didn't rotate my tires.

Has been terrible. Incomplete work. Scratching and lying about repairs. Installing broken headliner. Absolutely disappointing

Always great service

I was greeted immediately by the staff. Service crew is great. Very professional and understanding.

Dropped off on 10/20 but couldn’t get any updates on status after calling numerous times to advisor so went to shop on 10/21 to find out advisor is out. He should have asked another advisor to update customer. Terrible customer service

Oil change

Everything was easy and quick. The work was done professionally and fast. Matt did an outstanding job.

Everything was nice and smooth the agreement between me. The salesman and the manager was fine.

It starts with the Service Advisor Mr. Frank Benvenuto who was excellent. He took special care of all the service my car needed. Pleasure to deal with a and made my visit excellent. Hi Praises .

Was told my advisor called out sick. Another advisor stepped up and took care of me. Very friendly

Everybody was great the managers, sales team and finance department thanks I’m very happy with my new 2026 Chevy pick up truck.

Excellent! Charles in the service department always gives me a great experience. He communicates with me thru the process and makes needed recommendations but doesn't try to oversell me.

I am 100% impressed with the dealership and all of the employees I worked with. They did exactly what we agreed on, didn't try to up-sale me one bit. It was a very pleasant experience. I recommend Lou Bachrodt to anyone who it is looking for a new or used vehicle. I especially want to recommend my salesperson, Jesse Henry. He was the best and followed up with me on every aspect of the purchase. They are very fortunate to have such a caring person working for them.

Dropped off vehicle at 7:30am, for oil change, noise of pulley and serpentine belt and front end brake replacement, Frank was sick on this day so Charles took care of me. I came back around 2:30pm and waited till 4:48pm to get my vehicle. Charles was very informative as to what was going on with the progress.

My car was brought in on a Monday morning by Monday afternoon the car was diagnosed with a safety recall for the fuel pump module Charles told me it would take 4 to 5 days to fix. Charles arrange for a rental car that was covered by GM. It's very refreshing to work with professionals who do what they say and remember to make sure the customer is always happy and satisfied with the service I would have to say Charles filled that to the utmost but visibility and the ability of the car dealership itself. I am very satisfied with the work performed timely manner it was performed in and the constant updates of where the car was in the process of being fixed. You have a team at your dealership.

Charlston always takes good care of me... I was luckey enough to own and operate my own service business in the 70's... I am very knowledgeable in the automotive business. I switched over and have been flying a private Jet since 1990. The last thing that I would need would be a service center with little or no knowledge. These guys are the real deal... I could not be any more satisfied !!

Service as always great and professional.

Technician said he ordered a replacement radio over 2 months ago but despite leaving multiple voicemails in the time since have never received a call back or status update.

Advisor Sam was great they got my truck in and out in a very short period of time,thank you

Good

It was a nice experience, everyone were very helpful.

Terrible communication. Left 3 messages for service manager Eddie he never returned 1 of my calls. My service writer didn’t return my calls either. Spoke with him once he said he would check the status of my truck and get back to me. I call him a week later after not hearing from him, he said he was busy.

Great service especially from the Service advisor Frank.

Matthew my service advisor diagnosed my truck and informed me of my issues that needs attention. No pressure was applied but the urgency was delivered.. He always provide excellent customer service. He is a huge asset to the Dealership . Thanks for all you do Matt.

Charles was very professional and got the work completed in a timely fashion. Excellent visit

Sam was great, Fast service...

Did the necessary repair in a timely manner. Vehicle was ready when expected. Frank was helpful and kept me aware of the situation.

No complaints, great service

GOT ME IN AND OUT FAST

Everybody there was very helpful and friendly, they made the buying experience easy and stress free. Brahim the sales representative was very professional and made the buying experience pleasant and stress free. Thanks so much!

Excellent customer service,

Very professional staff

Service was quick and efficient. The only complaint is that my service assistant was 20 minutes late. Scheduled a 7:30 appointment. Service assistant arrived at 7:50.

Very professional

Sam makes things easy. He is trustworthy and pleasant.

Great

All good! In and out very quickly.

My experience was outstanding and fulfilling. Giyermo and his staff always themselves. Will is always great and very professional. I would recommend anyone to purchase their next car through this dealership.

Sam Mercado is always very professional, accommodating and friendly. He makes the service a pleasant experience with quick service.

Sometimes getting a new car isn't because that is what you wanted to do, but rather it was a need. I cannot say enough about everyone at Lou Bachrodt, the care and consideration that went into making sure I could get into a new car and ensuring that it fit into my budget was over and beyond what I ever expected. Neil and Kenny are amazing and honestly cannot thank them enough. Kenny remembered me from being a long-time customer and really worked wonders to ensure I had a new car. Mo was equally amazing handling the finance paperwork Thank you for always helping me when it comes to my vehicles and the vehicles for my family.

g

Efficient

Excelent !!

Not only was the problem with my car fixed, but everything was done in the timeframe we were told. Matthew was great to work with!!

Took the car in a few months ago because cruise control was acting up and wouldn’t stay at an rpm. They told me to “get familiar with the cruise control”. Also had them look at the ac because it wasn’t circulating. got the car back and the ac still isn’t circulating to this day. two weeks ago the fuel pump went. There was a recall from January 2023 for the fuel pump and they sold me the car, let me come in to get the cruise control checked and never once thought maybe the fuel pump was bad, or even looked at it. Then told me the recall came out the day before I got the car back and this was “under warranty.” That is a lie. I had the same equinox just a year older before this car. I know how to use cruise control. Also got my car back with scratches on the bumper and an ant infestation. Why are there ants in my car? Why was I told three different answers about getting a loaner? 1. There are none available, 2. We only give loaners after an inspection 3. Theres a loaner available for you then when I go get it, there’s no car available! The lies I was told in just a week were atrocious. I left unwhole with a car in worse condition than before I brought it. Also quoted 1300 for a buy 3 get 1 free tire change which is just a despicable price. Not to mention a despicable price for someone you’ve been lying to all week. I cannot and will not come back to this dealership. I feel like I people that come here and don’t have a corvette get poor treatment. I’ve seen customers walking around looking for help. Then when a corvette pulls up to service, 5 employees run to them immediately. What a shame.

Vuelvo a elegir este Dealer para sacar un auto y una vez más salgo decepcionado

Not sure if this is for the service our truck received or when I called to see what you would offer on the truck. 1) if it was for the service on the truck the service tech is very nice. Unfortunately the issue with our truck has not been solved. We will be bringing it back. We did not pay $4500 for a major problem to go unfixed. 2) if it was because I called about the postcard I received about buying my truck with an aggressive offer then I must say I laughed at the offer. It was not aggressive at all. In fact it was way less than anywhere else I took it.

Charles is amazing!!!

Couldn’t be happier. I am not the easiest person to sell a car to, I had a list of wants, no credit, limited money down, I honestly wasn’t sure if I would even be able to purchase a car and when I say they went above an beyond to make what I wanted work. I couldn’t be happier. I have a brand new car that isn’t draining my entire bank account every month. Numerous employees helped with my transaction and made sure things went in the right direction. If you want a dealership that will take care of you and ensure nothing is missed this is the place. They got you covered no matter what the “problem” may be. This is the place to go.

Ok

Overall good. There needs to be a more customer friendly check in process for service appointments. Everyone been there, customers simply have to wait outside for a service advisor, and have never been on time for scheduled visits. In this case, the service advisor was not working or on property and nobody else was able to assist me. Tech’s had no idea how to help, and the parts team inside were also no help. I had to call customer service from the outdoor waiting area at customer service and then a different service manager finally stepped in to check me in.

I appreciate how helpful Jacob was when I arrived at your dealership with a nail in my vehicle’s tire. He handled everything smoothly and kept me updated while I waited. He ordered a new tire, had a technician install a spare, and placed the damaged tire in my trunk so I could drive home safely. Two days later, I returned, and your team took great care of my vehicle, even on a busy day. After the repair, Jacob brought my car to the wash, and I left completely satisfied. Thank you for the excellent service!

Excellent service and product

Brandon in service and techs are fantastic

The only problem with my experience was when I set an appointment for my service on your website apparently the service department is not getting the appointments.

Good

It was amazing! very fast and efficient.

My service manager Brandon Schoppert knows my 2021 c08 best!! What it needs and what I expect. He has always delivered! Thank you Lou Bachrodt for the job well done and thirty years of great service!

The service was great with getting my truck scheduled, I took my truck in because apparently my driver seat motor stopped working and needed to be changed. Once I received my truck back, my seat was working again thank god, but coming from my front left tire area , I hear a winding noise, and it only happens when I come to a stop. I’ve never heard that noise until I got my truck back, not sure what could have happened. I tried to over look it at first because it usually drive with my windows up, thought it would have went away after a few days, thought it could have been maybe from them lifting the truck or something. The sound is actually annoying now, and definitely noticeable.

Service writer Sam Mercado kept me advised on the progress of my repair.

Great service from Matt.

My circumstances required above average help and wisdom. I received kindness and thoughtfulness which helped me though my decision regarding my precious car. Brandon in the service department is a valuable employee. You have an excellent dealership. Thank you very much.

As usual, everything was easy and I was treated very well. Thank you.

service was exceptional

Normally after service I find my car washed. I took it in for a recall and honestly visited also to change the car due to engine recall I am completely unsatisfied. I left the dealership very unsatisfied

Wonderful time. Frank is awesome.

I dropped my truck off for warranty work thinking it’d be a week. They had my truck for 2 weeks apparently because they were backed up with work. Had they broke me, I’d have brought it back when they had the time to do it. The worst part was I called several times and NO ONE called me back. I stopped in twice but the service writer and the head of service weren’t there either time. Even though I left messages to find out what was going on and when they thought my truck might be done, NO ONE called me back. This is one reason why I won’t have my truck serviced there. I was only there this time due to warranty work.

Staff was friendly and knowledgeable and my rep Nelson was absolutely amazing he went above and beyond to make us feel comfortable and make sure our needs were met I would recommend this dealership to everyone and especially Nelson to make your experience an awesome one like mine

My service representative was very nice, but nothing is fixed. We brought our Equinox in because the supercruise and our back up camera werent working. They had our car for 2 full weeks and replaced a lot of modules, but our Supercruise and back up camera still don't work. Im not sure what the modules they replaced were for because there was nothing else wrong with our car. They said the module for Supercruise was back ordered but after 3 weeks, it still hasn't come in.. Our serevice representative, Charles is very nice, but GM needs to get going on having this module available. The lack of stars is not Charles' fault. It is GM

Was good

Great service good people thank you jess hugh and andy appreciate you guys!!!!!

Great service

Good Deal ,the employees are so professional and patient.

Brandon in Service took very good care of me and my vehicle. Very prompt, courteous and professional.

Your return phone call about the ordered parts have arrived - NEVER Happens

In and out in under an hour

Frank can always be counted on to get the job done right.

Always excellent.

Quick service and excellent customer care

Everything was smooth

excellent

Good service

my new corvette getting my first service call, complimentary. While waiting sending me photos of my car in the shop saying that i have 9 dents and 3 scratches on my new car. Turns out there are none. The machine captures LIGHT REFLECTIONS AND BOLTS as damage. Also, squeaking brakes need a lubricant. Car has only 4,000 miles on it. Dealer doesnt have the lubricant in stock?? 3 days later they still havent contacted me about the lubricant. This is a CHEVY dealership. So I will have to come back again for that service/repair. Disappointing!!

Horrible- Performed service that was expressly told not to do and damaged several parts. When I questioned the mechanic, he exploded in rage trying to fight me. Service Manager then came out and committed battery against me by pulling on my arm. Car still damaged and no resolution presented. Will now have to engage legal representation to settle dispute.

I brought in the car for the same exact issue in August. I told my advisor of the Chevrolet bulletin with the fix for this particular issue, and that it is covered under the warranty. Instead, they replaced my 6-mo old 12V battery, which had tested perfectly fine and put in one with lower CCAs than my battery. I was charged nearly $600 and it didn't fix the issue, so I brought the car back this month because my advisor was out for a couple of weeks and I was out for a couple of weeks. Once again, I stressed the bulletin from the manufacturer and it seems they performed the proper fix this time. However, when I asked for a full refund on the work from August I was told "the manager will look into it." This should be an automatic, I don't know what the manager needs to review, it's all quite straightforward. If I don't get a full refund, I will contact the State Attorney's Office and also log a FDUTPA claim with the Broward County Court. Do the right thing.

Very helpful in getting me approved. Fast service

Charlie my service writer was perfect. A very good listener, took care of all my problems. Very happy.

Fast

Sam takes care of things

Fast

I had a great experience, Renee helped me in finding my dream car and made sure that everything was perfect. Ed helped us on finance and was very friendly and professional, the whole staff was incredible and I’ll definitely buy my next car here.

exelent work

Me siento parte de esta familia, muy agradecido por toda su ayuda, por ser un excelente negocio, tener opciones y sobre todo hacer sentir bien al cliente. Los felicito..

My car is in warranty . Tahoe SRT 2022.electric problem , the car is not fixed.sensor problem drain. Battery please check real mechanic.the last appointment they won't give me any information on what the problem with the car was,. they said they would email it and I still haven't received anything, they gave me the car, and it continues with the same problems

BEST SALESMAN ELAN OHANA

I received excellent service from the salesman Joabi Pereira. In fact, he convinced me, in a good way, to buy the Chevrolet Trax.

Fast and friendly

Poor communication. Not very information on at all. They act like they don't want to talk to tell you what's going on with your car.

Everything is good in attention with Sam.

Brandon provided excellent customer service. I am new to the area and it is important to me to build a trustworthy relationship with the dealer.

Elan and the rest of the staff helped get Me in my new truck seamless and easy. I’m very happy with the process

Matt is the best employee Lou BACHRODT has point blank!!!

Charleston was very informative and helpful

The service was outstanding and my advisor always does an amazing job!

Awesome

awesome service

I alway get excellent service at LOU Bachrodt. I love my Chevy Malibu.

I answered before about why my experience wasn’t good. The staff I dealt with was great but the fact 2 of my 3 reasons for going that day weren’t resolved and won’t be resolved ever apparently…. Not by the dealership at least. It’ll be on my own account.

Great job

I believe the agent who dealt with me was Lincoln Joseph (I took a card off his desk, hopefully was the right person) was awesome. The servicing was done in a timely manner (thanks to the mechanics etc). Overall good experience.

Great service advisor

It was a great experience. Lincoln, my advisor, got my vehicle in immediately and the mechanic completed the work effectively and quickly. I was out within an hour of when I got there. Everyone was great.

Literally took 4 hours for an oil change and a tire rotation. RIDICULOUS!

My service advisor Sam came off extremely sarcastic at first. Kept reiterating the price as if I didn’t hear it the first time. I asked him to explain my diagnoses he said “ I don’t know what to tell you” well your the expert your suppose to know. Anyway eddy explained it to me. I wish customer care and customer experience was taken alittle more seriously but hey. I’m just a number lol

Everybody at this dealership is very courteous and helpful

Charles in customer service is the best..I'm 65 with back issues so I appreciated the Uber. Nice touch. The service technician did a great job. I even got a car wash. Thanks for everything.

I deal with Charles in the service department and he's always super attentive and very professional. Never had a problem in the year and a half I've owned my vehicle and have brought it here for service they are great

Brought my Equinox in for an oil change, saw Tim very satisfied didn’t mind waiting when the staff keeps you updated - while in the lounge was able to use my rewards at the store and towards my oil change

I found out Frank B. was gone, but Sam M. took good care of me. Everything went well.

Need to start telling the truth to customers

The entire staff was amazing. We were able to do a great deal of the paperwork and financing information prior to us coming into the dealership to finalize the sale. The Sales Manager, Sales Rep (Rodrigo), and Financial Rep Andrew were all top notch! Tom, Erin, Drew Craig

Service perform was great. Easy in and understandable wait time. Courteous workers.

Mo was amazing and have purchased my last three vehicles from him in 10 years

I had a no hassle visit at service. Service advisor Brandon Schoppert was courteous, understanding of my issue with my car.

Great people and experience!

I have been coming there for 8 plus years and everything hasn’t always gone as planned. But they always go above and beyond to make things right. I’m thankful for the service.

Very professional due to stressful environment, one on one customer service A+

The service provided (I interacted primarily with Brandon) was excellent. Also, the use of technology to perform a visual external inspection was impressive. However, some of the prices for work that needed to be done were not competitive. I had all the recommended work done for convenience, but I may consider other options the next time around.

The people were very friendly, professional and courteous.

Jessie was great to work with, everyone was very friendly, large inventory, good deal.

The entire process was seamless. Thanks to Charlie. Communication was excellent, the actual repair to my car was also excellent.

Called for appt. Left vehicle and key in drop box. Vehicle was ready next day. Service tech. was polite and professional.

Lincoln is always a pleasure to work with. He has great customer service and he works very hard and proficiently at making sure the car is service as soon as possible.

took 3 days and for me to drive there to screa, and yell to have you program and sell me 2 new keys .......i have nothing ..NOTHING but horrible experience with your entire company

The scheduling of this appointment was disappointing. My original appointment was for Friday, January 9 at 3:00 pm. This appointment was scheduled on-line at least a month in advance. I had requested the same service representative that I had for my previous. However, the system changed the service representative without notifying me. Strike 1. The next issue occurred when I arrive for the appointment and was informed by Brandon (not my selected service rep) that there was "No way that he could honor my appointment, since 2 guys had called out sick". He further explained that he had called me to let me know but did not leave a voicemail. Strike 2. Then when I asked what phone number he called, he had to look up my phone number on the computer, despite the fact that he indicated he had called me using his personal phone - which he went on to mention that sometimes can show up as a SPAM call. Strike 3. He offered no understanding or concern for the inconvenience and simply offered to re-schedule my appoint for the next day - Saturday, January 10 @ 8 am - again - no concern for my inconvenience. Suggestion: tell ALL service Reps to own up to the truth. When they FORGET to contact a customer to tell them their appointment needs to be changed - OWN IT - BE HONEST! Lies only serve to make the customer more irritated than the just having to return on their only day off at 8 am. Customer service is a delicate balance that your service team needs still needs to learn. The service rep. Jacob was friendly and professional. He was upfront about the time it would take for the service being done and kept me informed the entire time. He even apologized for the inconvenience of my original appointment not being honored. Then he made sure that the checkout was handled quickly and efficiently. Basic common courtesy. Strongly suggest that some of the other service reps could do with a reminder of these simple but effective customer service techniques. An "I'm sorry" goes a long way, as opposed to a lie.

Excellent service, thanks to everyone who was able to help me.

Always the best

Great service

Staff was very communicative and oil change and tire rotation was completed in a timely manner

Service guys need to learn how to treat customers well

Lincoln and Mathew went the extra mile for continued quality of care for the service to my Mustang and Corvette. Thank you. Sincerely, Brian D. Scheur, MPA

Sam at services is the best!

Since we have three Chevy trucks in the household, it is imperative to get timely, great service when needed. Matthew Gonsalves has definitely provided great service to my family, as well as being very responsive in communications. We value this relationship!

Just had an oil change, while there they did a car inspection, all good!

Always enjoy your customer waiting area. For whatever reason, I did not receive any paperwork describing work done to my vehicle, including a new battery!

Visiting the service department is a breeze when you have Matthew Gonsalves as your service advisor, he is great to work with!!

It was a good experience

when I drop off my car, informed the associate that took care of me at my arrival that the tire pressure alarm was on, even advise him that happened before and it wasn't lack of air but the sensor, that I checked in the screen menu and was the rear passenger tire sensor that was off and the light warning in the screen was bothering me; he acknowledged the info, car went through service, and when I was getting out of the dealer the tire pressure alarm was on!!, need to go back, drop of the car again, and waste an hour in the waiting room, it may me get back to work late, it is the main reason I scheduled the appointment for 7:30AM, I have to be in my office and 9:30AM and want to wait for the car, not leaving it.

Muy buenas

Service advisor Lincoln was excellent.

Was very pleased that they completed the work in the time I requested.

Checked in on time for appointment. Service completed in 90 minutes.

When I arrived there to talk about the problem I was having with my car, the assistant Charles was very attentive to me.

Everything went well except you couldn’t complete the recall. Apparently your computer system crashed several times. I have to come back and hopefully your system will work.

I needed to schedule an appointment for an oil change and service. It was an easy and seamless process. Additionally, I was able to take advantage of an oil change special they were offering. It was three oil changes for the cost of two! Happy with the service and dealership.

Came in without an appointment, Eddie and Sam took care of the issues I was having with my 2500HD. They were very professional and helpful.

Great customer service. Matthew in the service department gave me excellent service. Thanks to everyone in the service department.

Everything went well

Renee, MD, Kenny and the crew are absolutely amazing. They took care of all of my needs and made the transaction very smooth. WE LOVE OUR NEW VEHICLE!! THANK YOU ALL SO MUCH!! Everyone should buy their vehicles from Lou Bachrodt Chevrolet of Coconut Creek.

The Service Department at Lou Bachrodt Chevrolet in Coconut Creek is Outstanding! I was greeted by a very nice young man from Service who explained where to drive my car into the Service Lane. Then Mr. Lincoln, my terrific Service Consultant, greeted me at my car and he and his nice associate invited me into their office where Mr. Lincoln inquired about my 2024 Chevy Equinox concerns. I then went to the very nice waiting area with comfortable chairs, a Big Screen TV, a very nice 'Chevy Gift Store' and a Wonderful coffee maker that makes: Cafée Lattée, Cappuccino, Cafée Americana, etc.! I highly recommend the Service Team at Lou Bacheodt in Coconut Creek on the east side of State Road 7 just south of The Sawgrass,! Sincerely, W.W. Willis A First Time Chevrolet Owner/Leasor

Your dealership was very helpful. Explain explain the vehicle. There was no pushy salesman. We sat down and negotiate it like normal people and it all worked out. I actually enjoyed it.

Excellent customer service, very friendly staff, great experience.

Great as always, Sam and the technicians are very professional, check all details and give me advise in what preventive maintenance measures should be taken

Exceptional service from start to finish! Alberto Halog (Internet Sales) and Sebastian (Sales) made my car-buying process incredibly smooth and stress-free. Alberto was highly responsive and informative online, and Sebastian was fantastic on the showroom floor. Both were extremely knowledgeable, taking the time to explain every detail and option available to me. Their professionalism and honesty gave me complete confidence in my decision on buying a 2026 Silverado. I highly recommend working with this dynamic duo!

Service Adviser Lincoln was excellent. Thanks

Brandon is always informative and clear about what is needed for my vehicle. When ever he works on it, it always feels like a new vehicle once he is finished,

The work was completed a day sooner than originally stated. Happy with that. However, I am concerned that my relatively new vehicle, 26 months, blew a fuel pump, from what I was told. There was something else but I don't have the receipt in front of me to reference. That is very concerning. Also, I was a little bummed the car wasn't run through the carwash after having it for 3 days and left under a tree when I picked it up. Trees have birds and birds don't care what's under the branch they're sitting on when they go to the bathroom Other than that, my truck is running. That's all I need!

Renee Smith and Craig Tasso treated me like a true VIP. Will definitely see them again if I need another vehicle.

Sam is professional and helpful. His customer service is excellent!!!

all of the service I requested was done on time and the way I requested. lincoln, my service rep was very professional and pleasant to deal with, a credit to your company. I will be returning to have all of my future services done at your dealership. I would highly recommend this dealership to all chevy owners.

My experience was excellent. Charles is an exceptional Lou Bachrodt associate.

Excellent service

I feel I got a good deal. I am 66 & have had many dealership experiences & this was the best . The finance person was easy to deal with & the signing on that desk tablet was very cool. I

Felix was extremely helpful and we had an amazing experience

Frank was great and Danny the mechanic top notch. Great service this shop is highly recommended.

The dealership apparently changed my Camaro’s oil as part of an oil change package I purchased in advance, but they did not reset the electronic oil gauge monitor that still shows only 37% oil life remaining. I discovered this the day after I picked up the vehicle which means I have to drive back to make them reset it

I have been a Lou Bachrodt customer for more than 8 years when I first purchased a Buick from you - I now own a Silverado that recently started to flood the passenger side footwells after heavy rain, mostly front but also in the back - I reached out to Lou Bachrodt Chevy for a solution and was told that extensive tests could be conducted to detect the leak origin and that it would cost the diagnostic fee of $250. On 7/8 I took the day off work to resolve the issue and brought my truck to your dealership at 5500 N State Rd - Coconut Creek. I dropped off my vehicle at 9am for the water leak diagnostic and ended up receiving the worst service I have ever received at a dealership. At around 11:30am I received a call back saying that the car was ready, and no leak had been found - That if I wanted to, I could have more testing done for an additional diagnostic cost of aprox. 3 hours @ 250/hr. I was very surprised and went to pick up my vehicle knowing that something was wrong. Upon my arrival, your agent Jacob Immerman was brief and confirmed that no leak had been found, and that charges would still apply after a multi-point inspection had also been conducted, even though the water leak diagnostic that I paid for yielded no results - In other words I paid for service I didn't receive. While picking up my vehicle, in front of his office, I noticed a black plastic cover from under the dash was sitting on the floor to the right of the gas pedal, and the carpet was not put back into place. The driver who had driven the vehicle to that point had already left. I managed to put the plastic cover back on myself and waited to get home to put the carper back in. When I got home and attempted to put the carpet back in place, the passenger footwell was flooded with water in the corner and the carpet portions that weren't pulled up were soaking wet, especially in the back that was not even touched for verification. On the way home, I also noticed the windshield wiper fluid was out and had not even been refilled after the "multi point inspection" took place. I called back to explain the whole story and Jacob politely apologized and requested me to bring the vehicle back for additional testing at no extra charge until the leak was found. At this point I wish to speak with the service manager, and I want a refund of the "diagnostic" fee, since my vehicle is flooded and your "multi point inspection" was questionably conducted - I also cannot afford to repeatedly take days off work to resolve this issue. Please contact me at your earliest convenience. Best regards - Raphael Melro 954-482-3427

Excellent customer service. Jacob, my service advisor was very resptful of my time. Check in and was smooth as silk!

Got checked in quickly and team member helping me was super helpful. Got my car back within the estimated time frame provided.

Exelent service in a time maner

great service

Dealt with Steven and Guillermo. The process was very quick and painless. Guillermo and I were able to come to an agreement on the sale of an awesome orange Corvette convertible, which is now sitting in my driveway. Thank you for making the process easily and painless.

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I would have only given 1 star but Guillermo ended up coming close to my monthly number. The whole experience took WAY too long. First, my spare keyfob was misplaced which wasted a lot of time. Everything should have been ready for me and my wife when we walked in the door based on the information I provided to the staff at the dealership. Nothing was done and it took over 3 hours just on our 1st visit. Then another 2 hours to finish up the paperwork when we came back. Another issue occurred when the F&I guy tried to get the first month payment from me, when I had made it quite clear from the beginning that I was not spending a dime to complete this deal. It was corrected, however it should have never happened in the first place.

Rep was nice, quick, and listened to my issues.

It was a wonderful experience

Jake was very helpful and did a great job letting me know what was going on and keeping me up to date about the status of my truck. Josh Miller did a great job working on my truck and having it done on time. I’m very satisfied with the overall customer service.

I was taken in right away and Frank kept me up posted on what was going on. Very efficient car was cleaned

Nice efficient service. Checked in on time, and service done quickly.

The service team is above any other in South Florida, providing excellent customer service.

Brandon served me and was excellent. Covered any concerns I had. Easy to deal with. Service tech changed battery. Waiting area fine and enjoyed the 2 hours I spent there waiting.

I love working with Craig the GM I followed him from Toyota after him previously helping me with 4 leases at Toyota I am now a proud owner of a Chevy Equinox

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